Your privacy is our absolute priority. This Privacy Policy clearly explains how ace81s collects, uses, stores, and protects your personal information as a member of Malaysia's most trusted online casino platform. We are committed to being fully transparent about our data handling practices at all times.
These are the data protection principles ace81s pledges to every member — before you read the full policy below.
Every piece of information you submit to ace81s — from login credentials and personal details to financial transaction data — is protected by 256-bit SSL encryption, the same security standard used by leading banks across Malaysia and around the world.
Ace81s will never sell, rent, or trade your personal information to any third party under any circumstances. The data you provide us is used solely to deliver and improve ace81s services for you as a valued member.
As an ace81s member, you have the full right to access, amend, or request the deletion of your personal data at any time. This can be done directly through your account or by contacting the ace81s support team — straightforward and hassle-free.
The ace81s Privacy Policy is designed and implemented in compliance with applicable Malaysian data protection legislation, including the Personal Data Protection Act (PDPA) 2010. We continually ensure that our data handling practices meet current legal requirements.
The ace81s cybersecurity team actively monitors all systems and data infrastructure 24 hours a day, 7 days a week. Any suspicious activity is detected and addressed promptly. Members will be notified without delay should any security incident arise that may involve their data.
Whenever ace81s makes changes to this Privacy Policy, you will be notified via a platform notice or an email to your registered address. We don't make changes quietly — every amendment is clearly explained so you always know how your data is being handled.
Welcome to the ace81s Privacy Policy. This document explains clearly and in detail how ace81s ("we", "platform", "ace81s") collects, uses, processes, stores, and protects the personal information you provide to us when registering, logging in, or using the ace81s online casino platform accessible at ace81s.my.
Ace81s understands that your trust is the most valuable asset we must protect. Every Malaysian member who plays slots, live casino, baccarat, or any other game on ace81s deserves to know exactly what happens to their personal data. That is why we have written this policy in clear, straightforward language accessible to all our members — free from confusing legal jargon.
This Privacy Policy should be read together with the ace81s Terms & Conditions and our Responsible Gaming Policy. By registering for or using the ace81s platform, you agree to the data handling practices set out in this document.
We comply with the Malaysian Personal Data Protection Act (PDPA) 2010 and all applicable related legislation. Should you have any concerns or questions about how your data is handled, the ace81s privacy team is always available to assist through the channels listed at the end of this document.
Ace81s collects various categories of personal information during the registration process and through your ongoing use of the platform. Below is an overview of the information we may collect from you:
| Data Category | Examples | Required? |
|---|---|---|
| Identity Data | Full name, IC number, date of birth, profile photo | Yes |
| Contact Data | Malaysian phone number, email address, mailing address | Yes |
| Financial Data | Deposit/withdrawal details, e-wallet account numbers, transaction history | Yes |
| Technical Data | IP address, device type, web browser, operating system, cookies | Auto |
| Usage Data | Game history, betting logs, account activity, session duration | Auto |
| Communication Data | Live chat logs, support email records, complaint history | Where applicable |
| Verification Data | IC or passport copy, utility bill for address verification | Upon request |
ace81s does not collect sensitive information such as health data, religious beliefs, or political views unless you voluntarily disclose it when communicating with our support team. Should we receive such information, it will be handled with a higher level of protection.
Ace81s collects your personal information through various channels during your interactions with our platform. The methods we use are as follows:
ace81s never requests credit or debit card information directly through our platform. All payments are made through secure payment gateways operated by legitimate, authorised Malaysian payment providers.
Ace81s uses the personal information collected for the legitimate purposes set out below. We do not use your data for any undisclosed purpose without first obtaining your consent:
It is ace81s's policy not to process your data beyond what is necessary for the purposes stated above. Should we need to use your data for any new purpose not previously specified, we will seek your consent separately beforehand.
Ace81s does not sell, rent, or disclose your personal information to third parties for marketing purposes. However, there are limited circumstances where we may need to share certain information with trusted third parties in order to operate effectively:
All third parties with whom ace81s shares data are bound by strict data protection agreements and are permitted to use your data only for the stated purposes. ace81s ensures that all third-party partners adhere to data security standards equivalent to our own.
The security of your personal data is ace81s's highest priority. We implement multiple layers of technical and administrative safeguards to ensure your information remains protected at all times:
While ace81s takes all reasonable steps to protect your data, no system can guarantee absolute 100% security. You also play an important role in keeping your account secure — always use a strong, unique password and never share your login credentials with anyone.
Your data is stored on secure servers housed in facilities that comply with international industry standards. Physical access to these facilities is strictly controlled through multi-layered access control systems.
Ace81s uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you browse the ace81s website. We use several types of cookies:
You can manage or disable certain cookies through your web browser settings. Please note, however, that disabling essential cookies may affect the functionality of the ace81s platform. For more information on managing cookies, refer to your web browser's documentation.
As a data subject, you hold the following important rights over the personal information ace81s retains about you. We respect and facilitate the exercise of all these rights:
To exercise any of the rights above, contact the ace81s privacy team by emailing [email protected] with the subject line "Data Rights Request", specifying the right you wish to exercise along with your account details. ace81s will process your request within 30 business days of receipt.
The ace81s platform is intended exclusively for individuals aged 18 and above. ace81s does not knowingly collect or process personal data from children under the age of 18. If you are a parent or guardian and suspect that your child has registered an ace81s account without your knowledge, please contact our support team immediately.
Any account found to have been created by a minor will be closed immediately, and all associated information will be permanently deleted from our systems in accordance with established procedures. The safety of children is an absolute priority that cannot be compromised under any circumstances.
The ace81s platform may contain links to third-party websites in certain contexts. Please note that ace81s is not responsible for the privacy practices of those external websites. This Privacy Policy applies solely to the ace81s platform.
We encourage you to read the privacy policy of every website you visit, especially if you provide any personal information there. ace81s has no control over, and accepts no responsibility for, the content, privacy policies, or practices of any third-party websites or services.
In the course of its operations, ace81s may need to transfer your personal data to countries or regions outside Malaysia in certain situations — for example, when utilising the services of international technology providers operating outside Malaysia.
In all such cases, ace81s ensures that data transfers are carried out with adequate safeguards equivalent to the standards required under Malaysian law. This includes ensuring that overseas data recipients maintain adequate data protection measures and are bound by comprehensive data transfer agreements with ace81s.
ace81s prioritises local Malaysian service providers wherever possible. Any international data transfers that are necessary are carried out solely to enhance the quality and security of the services you receive as an ace81s member.
Ace81s retains your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, or for as long as required by applicable Malaysian law. General data retention guidelines are as follows:
Once the relevant retention period has expired, your data will be securely deleted or anonymised in accordance with ace81s's established data deletion procedures. Anonymised data can no longer be linked to you and may be retained for platform analytics purposes.
Ace81s reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new technologies, legal requirements, or other legitimate operational reasons. The "Updated" date at the top of this document indicates when the latest amendment took effect.
For significant changes to how we handle your data, ace81s will notify you in an appropriate manner — for example, via a prominent notice on the platform's main page or by email to your registered address. We encourage you to review this page periodically to stay informed about how ace81s manages your data.
Your continued use of the ace81s platform following the publication of any amendments to this Privacy Policy constitutes your acceptance of the updated version. If you do not agree with the changes made, please discontinue use of the platform and contact us to close your account.
If you have any questions, concerns, or wish to exercise your rights regarding the personal data held by ace81s, please reach out to our privacy team through the following channels:
The ace81s support and privacy team operates entirely in Bahasa Malaysia and is ready to assist all members from every corner of the country — from Perlis to Sabah and Sarawak — whenever needed, including on Malaysian public holidays and festive occasions.
ace81s is committed to responding to all privacy-related enquiries within 72 business hours. For more complex cases — such as data deletion requests or complaints relating to a data breach — we may require up to 30 business days to resolve them thoroughly and correctly.
Answers to the most frequently asked questions about how ace81s handles and protects the personal information of Malaysian members.
Other important documents that complement the ace81s Privacy Policy for a comprehensive understanding of our platform.
With a clear understanding of the ace81s Privacy Policy, you can play with greater peace of mind and confidence. Register now, claim a welcome bonus of up to RM888, and join over 500,000 Malaysian players who have trusted ace81s as their preferred online casino platform!
By registering and using the ace81s platform, you confirm that you have read and understood this Privacy Policy and agree to the manner in which ace81s handles your personal data as described herein. Your privacy is a responsibility we take seriously every day.
All games on ace81s are for entertainment purposes only and are strictly for individuals aged 18 and above. If you have any privacy-related questions or need assistance, the ace81s support team is here for you 24 hours a day, 7 days a week.